Personal Digital Assistant

Connected Traveller: Smartphone-using hotel guests express preference for apps

30-Jun-2015 By Emma Eversham

Hotel companies would cater better for smartphone-using guests if their business developed an app, a report by TripAdvisor has found. 

How to choose an mPOS solution for your business

23-Feb-2015 By Carina Perkins

Mobile point of sale (mPOS) systems have revolutionised customer service in hospitality venues, and as tablets take over from PDAs, the technology is faster, easier to use and more accessible than ever. BigHospitality looks at the key advantages of going...

Wi-Fi influences hotel bookings as mobile dependency rises

16-Oct-2014 By Carina Perkins

Over half of global travellers take availability and price of Wi-Fi into account when booking a hotel room, according to the latest Expedia/Egencia Mobile Index.

Customer-focused technology: Smart experiences

24-Feb-2014 By Carina Perkins

In the second of our three-part focus on technology in hospitality, we look at how mobile technology can be used to improve customer experience from the moment they walk in the door.

Airwave Europe to distribute platform allowing hotel guests to control bedroom using their mobile phone

15-Jan-2013 By Peter Ruddick

Airwave Europe has chosen The Hospitality Show to introduce a mobile platform it will now be distributing in the UK which allows hotel guests to control everything in their bedroom and communicate with hotel staff using their smartphone.

IT spend to increase in hospitality sector in 2011, finds survey

16-Jun-2011 By Lorraine Heller

Over half of hospitality operators around the world are planning to increase their technology investment over the next year, with the main driver being improved customer experience, finds a new survey.

Premier Inn gets £1m bookings from mobile app in three months

21-Apr-2011 By Lorraine Heller

Hotel chain Premier Inn says that after just three months of launching a smartphone application it is now seeing over 5 per cent of all hotel bookings made on mobile phones, a figure it expects will double in the near future.